How much does an HVAC maintenance plan cost?
We're intentionally not putting prices on this page because we adjust them annually with parts and labor costs, and we don't want a stale number out here misleading anyone. Call us and we'll quote you in 60 seconds. What we can tell you: the Comfort plan typically pays for itself in extended system life alone, before you count the repair discount or the priority scheduling. We wouldn't sell it if it didn't.
What does the "15% discount on repairs" actually cover?
Any repair we do on the covered system - parts and labor both. Capacitor replacement, contactor swap, motor replacement, refrigerant top-off beyond what the plan includes, control board, thermostat - all of it. The discount doesn't apply to new system installs (different conversation entirely), but if you're paying for any service call, the discount kicks in automatically.
Can I cancel anytime, or am I locked into a year?
Cancel anytime, no penalty. We bill annually but if you cancel partway through, you've already received whatever visits have happened and you're not on the hook for the rest. Our position: if the plan isn't worth more to you than it costs, we're not doing our job. We don't need a lock-in to keep customers.
Do you actually do all 28 points, or is that marketing?
All 28. Documented and signed on the visit report we leave with you. The honest truth is that "X-point inspection" is a marketing trope in HVAC - some companies list 35 items and skip half. Ours is a real list, the items are the ones the manufacturer publishes for annual maintenance, and the report gives you something to point at if there's ever a warranty dispute.
My system is brand new - do I really need maintenance plans?
Yes, and here's the part nobody mentions: most manufacturer warranties require documented annual maintenance. If your $9,000 system fails in year 6 and you don't have maintenance records, the manufacturer can deny the claim. We see it happen. The Essential plan is the cheapest way to keep your warranty intact - and frankly, year-2 and year-3 catches are where we save people from year-7 disasters.
What if I miss a scheduled visit?
We'll reach out when it's time to schedule, work around your calendar, and reschedule freely. You won't lose the visit. If you miss the whole year - life happens - we'll roll the next visit forward and just pick up where we left off. We're not running a punishment system, we're running a maintenance program.
Do you do maintenance on systems you didn't install?
Yes, almost always. The first maintenance visit on a "new to us" system is a slightly deeper baseline - we want to understand what we're working with, what the previous owner skimped on, and what we should keep an eye on. After that it's the same 28-point routine as everyone else.
What's not included in the maintenance plan?
Repair parts beyond what the plan specifies (capacitors, contactors, motors, control boards) are billed separately - though always with your plan discount applied. Refrigerant beyond the included amount (1 lb Comfort, 2 lb Total Care). New equipment installs. Duct cleaning. Major repairs are still repairs - the plan covers the discount and priority scheduling, not unlimited free fixes. We try to be clear about this on day one because nobody likes surprises.